Support Policy

How to reach us

Email nextbite@splitbite.app with your iOS version, Splitbite version, and whether the issue is the cutting board, nested-agent cut, TimeBlock / checklist walk, tone loosen, notifications, or AI Allow/revoke.

What we can help with

• Dropping a stuck pile via photograph, Photo Library, paste, or hold-to-speak
• Accepting or editing a nested-agent NextBite after Allow
• Walking TimeBlock checks and parking a cut
• On-device speech for the stuck line
• AI Allow this cut / Keep it on the phone / Settings → AI data sharing revoke behavior
• In-app Splitbite Privacy page and the DeepSeek provider-policy WebView
• Local TimeBlock-end and sat-too-long reminder scheduling

Purchases

This build has no In-App Purchases. Apple refunds do not apply to Splitbite spend units because none exist on this tip.

What we cannot restore

Splitbite keeps the board on this iPhone. If you delete the app or wipe local storage, we cannot rebuild your piles, bites, checks, or tone lines from our servers.

Product-specific safety boundary

Splitbite is not a substitute for a therapist, a clinical planner, or a team project suite. Nested-agent bites can be wrong; verify every Accept yourself.

Unsupported requests

We cannot recover data after app deletion, promise a finished stuck pile, operate Splitbite as multi-user SaaS, or advise on third-party task tools beyond the board you keep on this phone.

Contact

nextbite@splitbite.app